Refund policy
Returns and Replacements
If you receive an item with a manufacturing defect, please contact Tarpaulins USA customer service and return the product within 30 days with the original receipt.
Once the returned item has been received and inspected, and the issue is confirmed to be a manufacturing defect, the applicable charges will be refunded to the original payment method or the item will be replaced at no additional charge.
Defective merchandise does not include damage caused by acts of nature, negligence, improper handling, or improper use.
If your package arrives with obvious shipping damage, please refuse the delivery when possible and ask the shipping partner to return the package to the sender. Once we receive the returned package, we will process an eligible refund or replacement.
Refunds will only be issued to the payment method used for the original transaction.
Customers are encouraged to inspect each order carefully before confirming receipt with the shipping partner. Tarpaulins USA will make every effort to provide prompt and courteous assistance with eligible damaged or defective product claims.
Return Policy
If you are not satisfied with your purchase or believe you ordered the wrong item, you may return it within 7 days of the ship date.
All returned merchandise must be in its original packaging and must include the original packing slip provided with the order.
Return shipping costs are the responsibility of the customer.
Once the returned merchandise has been received and inspected, an eligible refund will be credited to the original payment method.
If a returned item is found to be damaged due to use, negligence, improper handling, or acts of nature, the refund may be denied.
Tarpaulins USA will not accept returns if the original packaging has been altered or if the return does not include the original packing slip.
If the product packaging has been opened, Tarpaulins USA may deny the refund request.
We do not charge restocking fees for eligible returned merchandise.
Customers should return products using a trackable shipping method through a reliable shipping partner. We recommend keeping the tracking information until the return has been received and processed.
Contact Information
Business Name: Tarpaulins USA
Legal Company Name: Ruthbar Inc.
Address: 4026 Towhee Ct, Woodbridge, VA 22193, United States
Email: sales@tarpaulinsusa.com
Phone: +1 (571) 733-1113
Customer Service Hours: Monday to Friday, 8:00 AM to 5:00 PM