FAQs – Frequently Asked Questions

What is the order cut off time?

The daily order cut off time is 14:00. Orders placed before this time are usually processed the same business day. Orders placed after the cut off time are processed on the next business day.

How long does it take to process an order?

Orders are usually processed within 1 to 2 business days after they are placed.

How long does delivery take?

Once dispatched, delivery usually takes 2 to 4 business days within the United States.

Is shipping free?

We offer free shipping on eligible orders within the United States. Any shipping charges, if applicable, will be shown at checkout before payment.

Can I cancel my order after placing it?

Yes, orders can be cancelled before they are processed or dispatched. Please contact us as soon as possible at sales@tarpaulinsusa.com with your order number.

Can I change my order after placing it?

If your order has not yet been processed or dispatched, you may contact our support team to request changes. Once the order has been processed or shipped, changes may not be possible.

What is your return policy?

Customers may request a return within 31 days of receiving their order, provided the item is unused, in original condition, and in original packaging.

How do I start a return?

To request a return, contact sales@tarpaulinsusa.com with your order number and details of the item you want to return.

When will I receive my refund?

Once the returned item is received and inspected, approved refunds are issued to the original payment method. Refunds usually take up to 5 business days to appear, depending on your payment provider.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery at sales@tarpaulinsusa.com. Include your order number and clear photos of the item and packaging.

How can I contact customer support?

Email: sales@tarpaulinsusa.com
Phone: (Phone Number)
Support Hours: Monday to Friday, (Support Hours and Time Zone)
Business Address: (Business Address)