Privacy policy

Tarpaulins USA operates this website and online store, including the information, content, features, tools, products, and services available through it. These are collectively referred to as the “Services.”

Our store is powered by Shopify, which helps us provide our Services to customers.

This Privacy Policy explains how Tarpaulins USA collects, uses, stores, and discloses personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. It does not include information that has been collected anonymously or properly de-identified.

Depending on how you interact with Tarpaulins USA and as permitted by applicable law, we may collect or process the following information:

  • Contact Information: Name, mailing address, billing address, shipping address, email address, and phone number.

  • Payment Information: Payment card details, transaction information, payment method, payment confirmation, and related financial information.

  • Account Information: Username, password, account settings, preferences, and other information associated with your account.

  • Order and Transaction Information: Products you view, place in your cart, purchase, return, exchange, or cancel, along with your transaction history.

  • Communications: Information you provide when contacting Tarpaulins USA, including customer service inquiries.

  • Device Information: Information about your browser, device, network connection, IP address, and similar identifiers.

  • Website Usage Information: Information about how and when you access, browse, and interact with our website and Services.

Sources of Personal Information

We may collect personal information from several sources, including:

  • Directly from you when you place an order, create an account, use our Services, contact us, or otherwise provide information.

  • Automatically when you browse or use our website, including through cookies and similar technologies.

  • From service providers that help us operate our website and provide our Services.

  • From business partners or other third parties where permitted by applicable law.

How We Use Personal Information

We may use personal information for the following purposes.

Providing and Improving Our Services

We may use your information to:

  • Process and fulfill orders.

  • Process payments.

  • Arrange shipping and delivery.

  • Handle eligible returns and replacements.

  • Maintain and manage customer accounts.

  • Remember customer preferences.

  • Provide product recommendations or a more relevant shopping experience.

  • Improve our website, products, and Services.

  • Send information related to orders or accounts.

Marketing and Advertising

We may use personal information to send marketing or promotional communications by email or other permitted channels.

We may also use information about your interactions with our website to provide advertising or product recommendations where permitted by applicable law.

You may unsubscribe from promotional emails by using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use personal information to protect our customers, website, transactions, and Services.

This may include authenticating accounts, detecting suspicious activity, investigating possible fraud, and preventing illegal, malicious, or unauthorized activity.

Customers are responsible for keeping their account login information secure and should not share passwords or other access credentials with others.

Customer Communications

We use personal information when necessary to communicate with customers, respond to inquiries, provide customer support, process orders, and maintain our business relationship with you.

Legal and Regulatory Purposes

We may use or disclose personal information when reasonably necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful government or law enforcement requests.

  • Respond to valid legal proceedings.

  • Protect our legal rights.

  • Enforce our terms and policies.

  • Investigate potential violations of our policies.

  • Protect our customers, business, website, or Services.

Disclosure of Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

This may include:

  • Shopify and other technology providers.

  • Payment processors.

  • Shipping and fulfillment partners.

  • Customer service providers.

  • Cloud storage and hosting providers.

  • Data analytics providers.

  • Marketing and advertising service providers.

  • Other vendors that perform services on our behalf.

We may also disclose information when you request or authorize us to do so, such as when information must be provided to a shipping partner to deliver your order.

Information may also be disclosed in connection with a business transaction such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.

We may disclose information when required to comply with applicable laws, court orders, subpoenas, search warrants, or similar legal requirements.

Shopify

Tarpaulins USA uses Shopify to operate its online store.

Shopify may collect and process personal information relating to your access to and use of our store so that it can provide and improve its services.

Information submitted through our website may therefore be transmitted to Shopify and other service providers that may operate in locations outside the state or country where you live.

Shopify may also process information obtained through customer interactions with our store and other Shopify merchants to provide certain features and services.

For more information about Shopify's privacy practices and the rights available to you regarding information processed by Shopify, you can review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, provide functionality, and support marketing or advertising activities.

Your ability to control cookies may depend on your browser settings, device settings, and the privacy controls available through our website.

Blocking certain cookies may affect how some parts of the website function.

Third Party Websites and Links

Our website may contain links to websites, social networks, or online platforms operated by third parties.

Tarpaulins USA does not control the privacy or security practices of third-party websites.

If you follow a third-party link, you should review that website's privacy policy, security practices, and terms before providing personal information.

The presence of a third-party link on our website does not necessarily mean that Tarpaulins USA endorses that website, its content, or its operator.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age required by applicable law.

If a parent or legal guardian believes that a child has provided personal information to Tarpaulins USA, they may contact us using the information provided below to request appropriate action.

Information Security

We use reasonable measures designed to protect personal information.

However, no method of electronic transmission, online storage, or security system can be guaranteed to be completely secure.

Customers should avoid sending sensitive or confidential information through unsecured communication methods.

Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The amount of time we keep information may depend on factors such as:

  • Maintaining a customer account.

  • Processing and documenting transactions.

  • Providing our Services.

  • Meeting legal or regulatory obligations.

  • Resolving disputes.

  • Preventing fraud.

  • Enforcing agreements or policies.

Information may be retained for a longer period where required or permitted by applicable law.

Privacy Rights and Choices

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Access

You may have the right to request information about the personal data we maintain about you.

Deletion

You may have the right to request deletion of certain personal information we maintain about you, subject to applicable legal exceptions.

Correction

You may have the right to request correction of inaccurate personal information.

Data Portability

In certain circumstances, you may have the right to obtain a copy of your personal information in a portable format.

Opt Out of Certain Data Uses

Depending on applicable law and your location, you may have rights relating to the sale or sharing of personal information or the use of information for targeted advertising.

Where applicable, privacy choices may be available through the privacy controls provided on our website or through Shopify.

Communication Preferences

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in those emails.

Even after unsubscribing from marketing communications, we may still send necessary non-promotional communications relating to your account, purchases, transactions, or customer service requests.

Exercising Your Privacy Rights

You may submit an applicable privacy request by contacting Tarpaulins USA using the contact information listed below.

We may need to verify your identity before completing certain requests.

Where permitted by applicable law, you may authorize another person to make a request on your behalf. We may require proof that the person has permission to act for you and may also ask you to verify your identity directly.

We will respond to valid requests within the timeframe required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Global Privacy Control

Where required by applicable law and supported by our website or service providers, Global Privacy Control signals may be treated as requests to opt out of certain data uses for the browser or device sending the signal.

Where Shopify can associate the device with a Shopify account, applicable preferences may also be applied to that account.

Other browser-based “Do Not Track” signals may not be recognized unless required by applicable law.

Complaints

If you have concerns about how Tarpaulins USA handles your personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to submit a complaint to or contact an appropriate privacy or data protection authority.

International Data Transfers

Personal information may be transferred, stored, or processed outside the state or country where you live because some of our service providers may operate internationally.

Where applicable law requires specific safeguards for international transfers of personal information, appropriate legal transfer mechanisms may be used.

Changes to This Privacy Policy

Tarpaulins USA may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or regulatory obligations.

When this Privacy Policy is updated, the revised version will be posted on our website. Where required by applicable law, additional notice may also be provided.

Contact Information

For questions regarding this Privacy Policy, our privacy practices, or applicable privacy rights, you may contact Tarpaulins USA.

Business Name: Tarpaulins USA
Legal Company Name: Ruthbar Inc.
Address: 4026 Towhee Ct, Woodbridge, VA 22193, United States
Email: sales@tarpaulinsusa.com
Phone: +1 (571) 733-1113
Customer Service Hours: Monday to Friday, 8:00 AM to 5:00 PM