Returns and Refund Policy

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At tarpaulinsusa.com, we are committed to providing high quality tarpaulins, netting, covers, and related accessories. If you are not fully satisfied with your purchase, we are here to help.

Returns

You may request a return within 31 days of receiving your order.

To qualify for a return:

  • The item must be unused.
  • The item must be in its original condition.
  • The item must be in its original packaging.
  • A valid receipt or proof of purchase must be provided.

Non Returnable Items

The following items cannot be returned:

  • Gift cards
  • Custom made or personalized products
  • Items marked as final sale or clearance
  • Used, damaged, altered, or incorrectly handled products
  • Products damaged due to misuse, poor installation, weather exposure beyond normal use, sharp objects, chemicals, or customer negligence

How to Start a Return

To start a return, please contact us at:

Email: sales@tarpaulinsusa.com
Phone: (Phone Number)
Return Address: (Business Return Address)

Please include your order number, customer name, contact details, and the reason for return. Our support team will guide you through the return process.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

If the item received is faulty, damaged, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

Refunds

Once we receive and inspect your returned item, we will notify you about the refund status.

If your return is approved, the refund will be issued to your original payment method. Refunds usually take up to 5 business days to appear, depending on your bank or payment provider.

Exchanges

We only replace items if they are damaged, defective, or incorrect. If you need an exchange, please contact us at sales@tarpaulinsusa.com with your order number and product details.

Damaged or Faulty Items

If your item arrives damaged or faulty, please notify us within 48 hours of delivery. Include your order number, photos of the item, and photos of the packaging so we can review the issue quickly.

Restocking Fees

We do not charge restocking fees.

Cancellations

Orders can only be cancelled before they are processed or dispatched. Once an order has been processed or shipped, it cannot be cancelled. In that case, you will need to follow the return process after receiving the item.

Need Assistance?

Customer Service Hours:
Monday to Friday: 08:00 – 17:00

Email: sales@tarpaulinsusa.com
Phone: (Phone Number)
Contact Form: Available on our website

Business Information

Company Name: (Company Name)
Business Address: (Business Address)
Company Registration or EIN: (Company Registration / EIN if applicable)
Email: sales@tarpaulinsusa.com
Phone: (Phone Number)