Cancellation Policy

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At tarpaulinsusa.com, we understand that customers may need to change or cancel an order after it has been placed. This policy explains how cancellations are handled.

Cancelling an Order Before Dispatch

Orders can be cancelled before they have been processed or dispatched. If you wish to cancel your order, please contact our customer support team as soon as possible with your order details.

Once the cancellation request is confirmed and the order has not yet been processed or shipped, the order will be cancelled and any eligible payment will be handled according to our refund process.

Orders Already Processed or Dispatched

If your order has already been processed or shipped, it cannot be cancelled. In this case, you may need to follow our return process once the item has been delivered.

How to Request a Cancellation

To request an order cancellation, please contact us using the details below:

Company Name: (Company Name)
Business Address: (Business Address)
Company Registration or EIN: (Company Registration / EIN if applicable)
Email: sales@tarpaulinsusa.com
Phone: (Phone Number)
Customer Support Hours: Monday to Friday, (Support Hours and Time Zone)

Please include:

• Order number
• Customer name
• Contact email or phone number
• Reason for cancellation, optional

Important Notes

• Cancellation requests are processed during business hours only.
• Orders already prepared for shipment may not be eligible for cancellation.
• Customers should contact us as soon as possible to increase the chance of successful cancellation.
• We do not charge cancellation fees.